GENERAL
Where are you located?
We exclusively operate online, and our headquarters and warehouse are located in North America, where all orders will be processed and fulfilled.
What are the leadtimes?
All orders are shipped out Next Day.
Bulk, Custom or Out of Stock orders will require a lead time of 2 - 4 weeks.
Are your earrings hypoallergenic?
All our earrings are made with .925 sterling silver. They are safe to use on sensitive ears.
Our gold jewelry are 18K gold plated and our silver jewelry are rhodium plated on .925 Sterling Silver.
PRODUCT
What material is your jewelry made of?
All our jewelry is made with .925 Sterling Silver. Sterling silver is a safe and hypoallergenic metal for those with sensitive ears!
Most earrings made with brass or titianium can contain traces of nickel that can cause irritation. Our .925 Sterling Silver earrings are 100% nickel-free, durable and made for sensitive ears.
BASE METAL: .925 Sterling Silver (100% Nickel-free)
GOLD : Thick 18K Gold Plated Sterling Silver
SILVER : Thick Rhodium Plated Sterling Silver
Is your jewelry nickel-free?
All our jewelry is made with .925 Sterling Silver. Sterling silver is 100% nickel-free and safe for those with sensitive ears!
Do you have a warranty?
All our earrings are made in-house within the same factory to control and maintain the quality of all our pieces.
We provide manufacturer's warranty and assurance that covers all defective pieces.
Quality Control Assurance
As all our earrings are made in-house within the same factory, we control and maintain the quality of each piece.
Each piece goes through a rigorous 3-Step Quality Control process prior to being sent out.
PACKAGING
All wholesale orders will not come with retail packaging. Each pair of earring will come in a sterile non-branded clear plastic pouch.
ORDERS
How to order
Gemstone Artistry is not open to the public. Orders can only be placed by approved and verified accounts.
The "Add to Cart" function will only be visible when logged into a verified account.
To apply, please send us an email at hello@gemstoneartistry.com
ACCOUNT
How do I create an account?
Gemstone Artistry is not open to the public. Orders can only be placed by approved and verified accounts.
The "Add to Cart" function will only be visible when logged into a verified account.
To apply, please send us an email at hello@gemstoneartistry.com or contact us here.
SHIPPING
What is the turnaround time?
All orders are shipped out Next Day.
Orders within North America will take 2 - 4 business days to deliver.
Orders to Europe and the rest of the world will take 1 - 2 weeks to deliver.
Where do you deliver?
We ship worldwide. To apply, please send us an email at hello@gemstoneartistry.com
How much is shipping?
We provide complementary Standard Shipping. Please contact us regarding Expedited Shipping.
Do you offer rush shipping?
Yes we offer Expedited Shipping, please contact us for more details.
RETURNS
Do you accept returns?
Yes we do accept returns within a 7 day window of delivery. Returns are only accepted on earrings that have manufacturer defects.